Terms of Service

1About GARRINCHA

The GARRINCHA Connect app (“the App”, “the Service”) is owned and operated by GARRINCHA, a company incorporated under Belgian law, accessible at www.garrincha.be.

By downloading, registering, or using the App, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the App.

2Eligibility

You must be at least 16 years of age to use GARRINCHA. By creating an account, you represent and warrant that you meet this age requirement.

If you are under 18, you confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.

3Account Registration

• You must provide accurate, complete, and up-to-date information when creating your account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately at support@garrincha.be if you suspect unauthorised access to your account.
• One person may not maintain more than one active account.
• GARRINCHA reserves the right to suspend or terminate accounts that violate these Terms.

4The Service — What GARRINCHA Provides

GARRINCHA is a padel community platform offering player profiles and passports, a social feed and stories, open matches, groups and community features, loyalty rewards managed by GARRINCHA centres, events, and integration with Playtomic for level, rank and match-history sync.

5User Content

You retain ownership of content you post (photos, videos, match results, text). By posting, you grant GARRINCHA a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute your content solely within the Service.

You represent that your content does not:

• Infringe any third-party intellectual property rights
• Contain defamatory, hateful, discriminatory, or sexually explicit material
• Include personal data of others without their consent
• Constitute spam, misinformation, or impersonation

GARRINCHA may remove content that violates these Terms without prior notice.

6Prohibited Conduct

You agree not to:

• Use the App for any unlawful purpose
• Harass, threaten, or abuse other users
• Create fake profiles or impersonate any person or entity
• Attempt to gain unauthorised access to other accounts or our systems
• Scrape, crawl, or extract data from the App without permission
• Use automated bots or scripts to interact with the Service
• Resell, sublicense, or exploit the App commercially without written consent
• Interfere with the integrity or performance of the Service

7Loyalty Rewards Programme

GARRINCHA Connect runs one unified loyalty programme, with the same earn rate, value, and expiry for every member at every GARRINCHA centre. You earn 1 Point for every €1 you spend playing on a GARRINCHA court — 10% back. Points are added once a booking has been played and paid, and only the member who paid earns them.

Points are:

• A loyalty reward, not money — Points are not a currency, a cryptocurrency, a voucher, or an investment, have no monetary value, and may never be sold, traded, purchased from other users, or exchanged for cash or any other asset, inside or outside the App
• Sendable to another member only when earned by playing — Points purchased with money, and any Points granted free of charge (promotions, bonuses or goodwill credits), can never be transferred to another member
• Valid as long as you keep playing — Points expire 24 months after your last earning activity, and every time you earn, the clock resets on your whole balance
• Redeemable for rewards and club perks as offered in the App

Any attempt to sell, trade or transfer Points outside the App — or to circumvent the earned-only transfer rule — is a violation of these Terms and may lead to the cancellation of the Points involved or suspension of the account.

GARRINCHA may adjust the rewards catalogue over time and is not liable for individual redemption disputes, which are handled by the fulfilling centre.

8Memberships and Payments

GARRINCHA does not sell memberships. Your club's memberships are sold, billed, renewed and cancelled by Playtomic under Playtomic's own terms; the App shows them and sends you to Playtomic to subscribe. The Youth (under 25) and 65+ memberships are free to hold and give a reduced off-peak court rate — they do not make play free.

• Membership price, renewal, cancellation and refunds are governed by Playtomic and by your club.
• GARRINCHA does not take payment for a membership and cannot refund one.
• GARRINCHA does charge for Tokens bought in the App, processed securely by our payment provider. Tokens are not a membership and do not renew.
• Your tier is earned by playing and is never bought.

9Third-Party Integrations

The App integrates with third-party services including Playtomic and, optionally, Apple Health. By connecting these services, you:

• Authorise GARRINCHA to receive data from those platforms on your behalf
• Acknowledge that GARRINCHA does not control those platforms' availability, accuracy, or policies
• Accept that each third party's own terms and privacy policy govern their services

GARRINCHA reads data only — we never make bookings, posts, or changes within third-party platforms.

10Intellectual Property

All intellectual property in the App — including the GARRINCHA name, logo, design, code, and content produced by us — belongs exclusively to GARRINCHA. Nothing in these Terms grants you any rights to use our intellectual property without written permission.

11Disclaimer of Warranties

The Service is provided “as is” and “as available.” GARRINCHA makes no warranties, express or implied, regarding the accuracy, reliability, or fitness of the Service for any particular purpose.

We do not warrant that the App will be uninterrupted, error-free, or free from viruses or other harmful components.

12Limitation of Liability

To the fullest extent permitted by Belgian law, GARRINCHA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the App.

Our total liability to you for any claim shall not exceed the amount you paid to GARRINCHA in the 12 months preceding the event giving rise to the claim.

13Termination

You may delete your account at any time via Settings, or from this page. Upon deletion, your profile, posts, and personal data will be erased within 30 days, subject to our data retention obligations.

GARRINCHA may terminate or suspend your account immediately if you violate these Terms, without refund of any unused subscription period.

14Governing Law and Disputes

These Terms are governed by the laws of Belgium. Any disputes shall be subject to the exclusive jurisdiction of the courts of Belgium.

Before initiating legal proceedings, we encourage you to contact us at legal@garrincha.be to seek an amicable resolution.

You also have the right to submit a complaint to the Belgian Consumer Mediation Service (www.consumerombudsman.be).

15Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via in-app notification or email at least 14 days in advance. Continued use of the App after the effective date constitutes your acceptance of the revised Terms.

Questions? legal@garrincha.be · GARRINCHA · www.garrincha.be · Belgium