Support & FAQ
We respond within 48 hours on business days.
Email support
support@garrincha.be
Response time
Within 48 hours
Website
www.garrincha.be
Legal enquiries
legal@garrincha.be
Getting started
How do I create an account?
Download GARRINCHA Connect from Google Play, open it, and tap Sign up. You can register with your email or continue with Google. You'll confirm your email with a 6-digit code we send you.
I forgot my password — how do I reset it?
On the sign-in screen tap “Trouble logging in?”, enter your email, and we'll send you a 6-digit reset code. Enter the code with your new password to set it. If the email doesn't arrive, check your spam folder or contact support@garrincha.be.
How do I join my centre?
After signing in, choose your GARRINCHA centre during onboarding to send a join request. You can start using the community features straight away.
How do I delete my account?
Open Settings → Delete Account in the app, or follow the steps on our Delete your account page. Your profile and personal data are erased within 30 days.
Loyalty rewards
How do I earn loyalty Tokens?
Tokens are awarded for activity such as playing matches, joining events, daily logins, referring friends, and completing your profile. Each affiliated centre may offer additional ways to earn.
Do Tokens expire?
Token expiry is set by each affiliated sports centre. Check the Rewards page in-app for your centre's specific policy.
Can I transfer or sell my Tokens?
No. Tokens are personal, non-transferable, and have no monetary value outside the App.
A redemption failed — what do I do?
Contact your sports centre directly first, as they manage their own redemption process. If the issue persists, email support@garrincha.be with a screenshot of the failed redemption.
Health & devices
Is my health data shared with anyone?
No. Your health data is private and is used only to populate your personal Performance dashboard. It is never shared with other users, centres, or any third party, including advertisers.
Can I use GARRINCHA without connecting any device?
Yes. Device connection is entirely optional. You can still use all social, matching, and rewards features without tracking fitness data.
Safety & reporting
How do I report a user or post?
Tap the three-dot (···) menu on any post or profile and select “Report”. Choose a reason and submit. Our moderation team reviews all reports within 48 hours.
How do I block someone?
Go to the player's profile → three-dot menu → Block. They will no longer be able to see your profile, send you challenges, or message you.
I found a security vulnerability — what should I do?
Please report it responsibly to security@garrincha.be. We acknowledge receipt within 24 hours.
GARRINCHA · www.garrincha.be · Belgium