Getting started
How do I create an account?
Download GARRINCHA Connect from the App Store, open it, and tap Sign up. You can register with your email, or continue with Google or Apple. You'll confirm your email with a 6-digit code we send you.
I forgot my password — how do I reset it?
On the sign-in screen tap “Trouble logging in?”, enter your email, and we'll send you a 6-digit reset code. Enter the code with your new password to set it. If the email doesn't arrive, check your spam folder or contact support@garrincha.be.
How do I join my centre?
After signing in, choose your GARRINCHA centre during onboarding to send a join request. You can start using the community features straight away.
How do I delete my account?
Open Settings → Delete Account in the app, or follow the steps on our Delete your account page. Your profile and personal data are erased within 30 days.
Loyalty rewards
How do I earn GARRINCHA Points?
You earn 1 Point for every €1 you spend playing on a GARRINCHA court — 10% back as loyalty rewards. Points are added once a booking has been played and paid, and only the member who paid earns them. You can also earn by referring friends and building weekly play streaks. Points are a loyalty reward, not money.
Do Points expire?
Only if you stop earning. Points expire 24 months after your last earning activity, and every time you earn, the clock resets on your whole balance. Keep playing and nothing expires.
Can I send or sell my Points?
You can send Points to another member — but only Points you earned by playing. Points bought with money, and Points received free in a promotion, can never be transferred. Points can never be sold, traded, or exchanged for cash or anything else: they are a loyalty reward, not money, not a currency and not a cryptocurrency, with no value outside the App.
A redemption failed — what do I do?
Contact your sports centre directly first, as they manage their own redemption process. If the issue persists, email support@garrincha.be with a screenshot of the failed redemption.
Safety & reporting
How do I report a user or post?
Tap the three-dot (···) menu on any post or profile and select “Report”. Choose a reason and submit. Our moderation team reviews all reports within 48 hours.
How do I block someone?
Go to the player's profile → three-dot menu → Block. They will no longer be able to see your profile or message you.
I found a security vulnerability — what should I do?
Please report it responsibly to security@garrincha.be. We acknowledge receipt within 24 hours.
Still need help? Our team responds within 48 hours on business days.
Contact supportGARRINCHA · www.garrincha.be · Belgium